Apology Letter: Vivegenanthini

VN  (Sports )Holdings

Island Plaza

4.02, 4^th Floor Island Plaza

118 TG Tokong,, PG 10470

T: 604-8900390

VN- Operated by Sportathlon (M) Sdn Bhd

Company Registration No.: 550283-H

Gst Ref No.: C10588329-08

Park Avenue Rd 3

Beverly Hills

55000,

New York.                                                                                              29^th June 2011

Dear,

Sir/Madam

Re: Apology and replacement of damage goods

I do hereby confirm the reception of your complaint regarding damaged sports products(  hockey sticks, clubs, rugby balls and gloves) we recently shipped to your company. Please accept my apologies for this incident.

I was displeased to learn that the (hockey sticks, clubs, rugby balls and gloves  ) arrived damaged at your place (New York) on 17^th  June 2011. Per your request, a new shipment for (double of your orders) left our warehouse this morning and scheduled for delivery on 21st July2011 at around 12pm. Please turn over the damaged goods to the delivery person in charged.

I am sorry that this occurred and appreciates your continued patronage. As thanks for being one of our best clients, I want to offer you a special discount on the special edition  sport products  if you place the order before 5 August 2011.

Should you have any questions, please do not hesitate to contact me.

Thank you

Your sincerely.

Vivegenanthini

General Marketing Manager

VN  (Sports )Holdings

604-8900390

vivega.whimsical@gmail.com