Apology Letter- GEETHA BABA

GB Hypermarket

5 Latino Street

51700,Kuala Lumpur

Selangor.

Avenue Deco

17 Elizabeth Road

55000,Venice

Italy.                                                                                              29^th June 2011

Dear,

Sir/Madam

Re: Apology and replacement of damage goods

I do hereby confirm the reception of your complaint regarding damaged products (  Home Decos, Garden Decos, Wedding Decos) we recently shipped to your company. Please accept my apologies for this incident.

I was displeased to learn that the (  Home Decos, Garden Decos, Wedding Decos) arrived damaged at your place (Venice,Italy) on 25 June 2011. Per your request, a new shipment for (5 containers of Home Decos,5 containers of Garden Decos, 5 containers of Wedding Decos) left our warehouse this morning and scheduled for delivery on 5 July2011 at around 12pm.Please turn over the damaged goods to the cargo supervisor at the next delivery.

I am sorry that this occurred and appreciates your continued patronage. As thanks for being one of our best clients, I want to offer you a special discount on (more than 5 containers of each decos) if you place the order before 5 August 2011.

Should you have any questions, please do not hesitate to contact me.

Thank you

Your sincerely.

GEETHA BABA

General Marketing Manager

GB Hypermarket

012-8191819181

GEETHABABA@gmail.com